1. What Is Your Shipping Policy?
All orders are delivered through Ninja Van and will require a signature upon delivery. We will take 1-2 working days to process the order and deliver it to you after that period. Delivery lead times are as follows.
7 Working Days to West Malaysia
14-16 Working Days to East Malaysia
2. Can I Choose My Own Courier Service Agent?
No, delivery can only be made through our assigned courier, Ninja Van Malaysia.
3. How Can I Track My Order?
Please locate your tracking number from the delivery confirmation email or by logging into your Love Earth account.Alternatively, you can go to https://www.ninjavan.co/en-my and enter your tracking number in the tracking widget to see the status of your delivery. Please allow a few hours after you receive the delivery confirmation email for Ninja Van to reflect the status of the order.
4. How Do I Receive My Order If I Am Not Home?
All orders are delivered through our designated courier and will require a signature upon delivery. If you are not home to receive your items, a SMS will be send to your mobile phone to instruct you to schedule for the next delivery time and Ninja Van will be send the parel to your door step for the second times.
5. I Haven’t Received My Order.
Please locate your tracking number from the delivery confirmation email or by logging into your Love Earth account. Alternatively, you can also go to https://www.ninjavan.co/en-my and enter your tracking number in the tracking widget to see the status of your order delivery. In the circumstance that you have not seen a status update of your delivery after a week of receiving the delivery confirmation email, please contact us for further assistance.
**Kindly take note that any returned parcel that required for a resend will be charging for fees according to total weight for 2nd resend attempt if found due to inaccurate shipping information provided by a customer such as incomplete/ inaccurate delivery address, unrecognizable nickname as recipient name or invalid contact number provided.
6. Do You Offer International Shipping?
Currently we are only selling in Malaysia . If you reside outside of Malaysia and are interested in trying our products, you may mange the shipping on your own.
7. What Should I Do If The Product Is Not Received / Is Broken/ Has Quality Issues / Is The Wrong Product?
We sincerely apologize if you experience any of the scenarios above. Please drop us an email at [email protected] for further assistance
8. What Happens If I Have Ordered The Wrong Product?
- If you ordered the wrong product, please call us immediately at +604 506 2906 , (Working hours : 10am- 5pm, Monday – Friday), and provide us with the following details – Account Name & Invoice Number.
- If the order has not been couriered, we can hold your order and issue a refund in store credit which you may use to purchase other items (we do not do cash refunds).
- If the order has already been couriered, we are sorry to inform you that we do not do any returns after delivery.